When it came to choosing a review platform Hadley & Ottaway had several choices but for us "Which? Trusted Trader" offered the most benefits to both the businesses and our consumers. Here are some key advantages:
For our Consumers
For our customers we believe that the key benefit is you can be sure that the feedback is honest and genuine.
Which? pride itself on moderating 100 percent of reviews to make sure they comply with their terms and conditions. This can involve checking IP addresses, speaking to the reviewer on the phone and requesting documents relating to the work, such as proof of purchase. While no system is fail proof, they will always seek to reject and hide reviews if they don’t believe they are authentic.
For Us
To date we are delighted to have had in excess of 300 genuine customer reviews with an average score of 4.9/5. To see what our customers have said please click here https://trustedtraders.which.co.uk/businesses/hadley-ottaway-ltd/#reviews
But it’s not just about Which Trusted Trader?
The British Association of Removers operates an approved code under the Consumer Codes Approval scheme (CCAS) operated by the Trading Standards Institute. The BAR Code requires member firms like ourselves to collect customer feedback and provides free use of Referenceline's online review service for this purpose. In our opinion it would therefore be negligent of us not to take them up on this offer.
We have been using this service since 2206 and have a further 2,400 reviews with an average of 9.6/10.
With both these platforms we take enormous pride in the fact that our customers continue to give us honest feedback to help us continue to improve our service. All the team at Hadley & Ottaway work hard on every job to deliver the highest standards and ensure our clients are totally satisfied.
Here you’ll find recent and older news articles about us and our removal and storage services.
Kerrie and Rachael have come together to support Project Shoebox Wayland, donating thoughtful items to bring joy and comfort to those in need.
Our trained staff undertook the export packing and wrapping of our customer’s large pictures, mirrors and prized possessions into our specialised cartons along with packing their upright piano into a…
Unbelievably this week will be 20 years since I successfully completed my management buyout of Hadley & Ottaway and whilst there have been many changes during the past 20 years…
At Hadley & Ottaway we believe in fostering a sense of community and involvement.