Back to News

Which Removal Reviews Count

When it came to choosing a review platform Hadley & Ottaway had several choices but for us "Which? Trusted Trader" offered the most benefits to both the businesses and our consumers. Here are some key advantages:

For our Consumers

  1. Quality Assurance:
    • Consumers can trust that a Which? Trusted Trader has undergone rigorous assessments, including credit checks, references, and a face-to-face visit, ensuring they meet high standards of quality and reliability.
  2. Peace of Mind:
    • Knowing that a business is endorsed by Which? gives consumers peace of mind that they are choosing a reliable and trustworthy service provider.
  3. Dispute Resolution Support:
    • In the event of any issues, consumers have access to a clear and fair dispute resolution process, providing additional protection and recourse.
  4. Directory Access:
    • The Which? Trusted Trader directory makes it easy for consumers to find reputable businesses in their area, saving time and effort in searching for reliable service providers.
  5. Verified Reviews:
    • Customers can read genuine reviews from other consumers, helping them make informed decisions based on the experiences of others.

For our customers we believe that the key benefit is you can be sure that the feedback is honest and genuine.

Which? pride itself on moderating 100 percent of reviews to make sure they comply with their terms and conditions. This can involve checking IP addresses, speaking to the reviewer on the phone and requesting documents relating to the work, such as proof of purchase. While no system is fail proof, they will always seek to reject and hide reviews if they don’t believe they are authentic.

For Us

  1. Credibility and Trust:
    • Being a Which? Trusted Trader signifies that we have been thoroughly vetted and met the high standards required. We believe that this should help boost the company's reputation and customers trust.
  2. Marketing and Branding:
    • As a Member we are proud to be able to use the Which? Trusted Trader logo on our marketing materials and website. We believe that this s seen as a stamp of approval and can help us differentiate ourselves from our competitors.
  3. Customer Reviews:
    • The platform allows our verified customers to leave reviews, helping to build a positive online reputation and provide feedback for continuous improvement. We really believe that our customer feedback is pivotal in helping us to deliver the best customer service we can. We also know that word of mouth and recommendation has been a great way for us promoting our business over the years.

To date we are delighted to have had in excess of 300 genuine customer reviews with an average score of 4.9/5. To see what our customers have said please click here

 But it’s not just about Which Trusted Trader?

The British Association of Removers operates an approved code under the Consumer Codes Approval scheme (CCAS) operated by the Trading Standards Institute. The BAR Code requires member firms like ourselves to collect customer feedback and provides free use of Referenceline's online review service for this purpose. In our opinion it would therefore be negligent of us not to take them up on this offer.

We have been using this service since 2206 and have a further 2,400 reviews with an average of 9.6/10.

With both these platforms we take enormous pride in the fact that our customers continue to give us honest feedback to help us continue to improve our service. All the team at Hadley & Ottaway work hard on every job to deliver the highest standards and ensure our clients are totally satisfied.

Which Trusted Trader Logo v2

More from hadley & ottaway

Here you’ll find recent and older news articles about us and our removal and storage services.

Kuala Lumpur2

From Norwich to Kuala Lumpur

Our trained staff undertook the export packing and wrapping of our customer’s large pictures, mirrors and prized possessions into our specialised cartons along with packing their upright piano into a…

Read more
Me 20 Years on Photo v3

20 Years on!

Unbelievably this week will be 20 years since I successfully completed my management buyout of Hadley & Ottaway and whilst there have been many changes during the past 20 years…

Read more
Watton School Charity Box

Supporting Our Local School

At Hadley & Ottaway we believe in fostering a sense of community and involvement.

Read more

Moving A Zoo!

At Hadley & Ottaway, we specialize in moving a wide range of items, but today’s task was truly extraordinary – we moved a zoo! Our team meticulously planned every detail to…

Read more
Looking to move? Get a quote »


Please fill out the form below to send us your enquiry. Alternatively you can call us on 01953 884 841.
Any personal information we obtain is processed in accordance with the relevant Privacy Policy. Your information will not be sold or passed on to other third party agencies/companies